Cancellation & Refund Policy
At bexova.work (operated by Bexova Academy), we believe in transparent, student-friendly billing for all web portfolio hosting services.
1. Nature of Digital Hosting Services
bexova.work provides immediate, cloud-provisioned digital hosting services, dedicated URL routing (e.g. bexova.work/yourname), bandwidth allocation, and live preview tooling. When you purchase a Monthly Pass (₹99) or 1-Year Pass (₹249), server storage and domain routing are provisioned instantaneously upon payment confirmation.
2. Subscription Cancellation Policy
You have complete freedom to cancel your subscription or disable recurring auto-renewal at any time without penalty:
- How to Cancel: You can unpublish your portfolio or disable auto-renewals directly from your Student Dashboard, or by sending an email with your account handle to info@bexova.com.
- Cancellation Effect: Cancellation prevents any future billing cycles. Your active hosting pass remains valid until the completion of the already paid duration (30 days for Monthly Pass, 365 days for 1-Year Pass). No cancellation fees apply.
3. Refund Policy & Eligibility
Due to the instant provisioning of digital infrastructure and cloud server bandwidth, hosting pass fees are generally non-refundable once activated. However, we honor refunds under the following fair-use circumstances:
- Duplicate / Multiple Debits: If your bank account or UPI was charged multiple times for the same transaction due to a network timeout or gateway glitch, the excess amount will be refunded 100%.
- Payment Deducted But Pass Not Activated: If funds were debited from your account via Cashfree but a technical issue prevented your pass from activating and our technical support could not resolve it within 48 hours.
- Prolonged System Downtime: If a server defect on our infrastructure prevents your portfolio from being accessible on the web for more than 7 consecutive days, you are eligible for a pro-rata refund for the affected period.
Non-Refundable Circumstances:
- Change of mind after the portfolio has been published and live for more than 48 hours.
- Account or portfolio suspensions resulting from severe violations of our Acceptable Use Policy (e.g. uploading malware, phishing scams, or unauthorized content).
- Free 1-Year Academic Passes granted to verified Bexova Academy students have ₹0 monetary value and cannot be redeemed for cash or refund.
4. Refund Processing Timeline & Method
Approved refunds are processed through our payment gateway partner Cashfree Payments:
- Refund Method: The refunded amount will be credited back strictly to the original source of payment (e.g., the original UPI ID, debit card, credit card, or net banking account used at checkout).
- Turnaround Time: Once approved by our team, refunds are initiated within 24 to 48 hours. The funds will reflect in your bank account or card statement within 5 to 7 business days, depending on your banking partner's clearing cycle.
5. How to Request a Refund
To submit a refund request, please contact our support team with the following details:
- Your Full Name and Registered Email Address
- Your 10-digit Mobile Number
- Your Portfolio Handle (e.g.,
bexova.work/yourhandle) - Cashfree Order ID / Payment Reference ID (from your payment receipt SMS/email)
- Reason for the refund request
Bexova Academy, 1st Floor, K.P.Mall, Calicut Road, Kondotty, Kerala - 673638
Phone: +91 81368 26494 / +91 79943 76494
Email: info@bexova.com (Subject: "Refund Request - [Your Order ID]")
Response Time: Within 24-48 business hours.